Privacy Policy for Skyrato

Last Updated: May 21, 2026

Welcome to Skyrato (“Skyrato”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our platform, APIs, dashboards, analytics tools, route playback systems, and related services (“Services”).

By accessing or using Skyrato, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Account Information

When you create an account or use our Services, we may collect:

• Name
• Company name
• Email address
• Phone number
• Billing information
• User credentials

b. Operational & Fleet Data

Depending on the integrations enabled by your organization, we may process:

• Vehicle GPS coordinates
• Route history
• Trip events
• Driver-related identifiers
• Geofencing data
• Dispatch and logistics metadata
• Telemetry and tracking events
• Route playback history

c. API & Integration Data

Skyrato integrates with third-party telematics, GPS, fleet, and logistics providers. Through these integrations, we may process:

• Provider API responses
• Tracking events
• Device metadata
• Location updates
• Historical route data
• Status and telemetry information

d. Usage & Technical Data

We automatically collect:

• IP addresses
• Browser/device information
• Operating system
• Log files
• Error reports
• Session activity
• Feature usage analytics

e. Payment & Billing Information

For subscription and overage billing, we may collect:

• Billing contact information
• Subscription usage metrics
• Invoice records
• Payment references

Payment processing may be handled by third-party payment providers.

2. How We Use Information

We use collected information to:

• Provide and operate the platform
• Process and display fleet data
• Enable route playback and analytics
• Maintain integrations with providers
• Improve service performance
• Monitor platform usage and reliability
• Detect fraud, abuse, or unauthorized access
• Generate invoices and usage calculations
• Provide customer support
• Comply with legal obligations

3. Third-Party Data Sources & Accuracy Disclaimer

Skyrato aggregates and processes data received from third-party providers and APIs.

Because data originates from external systems:

• Skyrato does not independently verify all telemetry, GPS, route, or tracking information.
• Data accuracy, availability, completeness, latency, and correctness depend on third-party providers and their infrastructure.
• Route playback, live tracking, ETA calculations, trip history, and analytics may contain delays, inaccuracies, missing events, or inconsistencies originating from source providers.

Skyrato acts as a technology aggregation and visualization platform and should not be considered the definitive source of truth for operational, legal, insurance, compliance, or safety-critical decisions.

4. Usage Metrics & Overage Billing

Skyrato may track API consumption, trip requests, tracking events, storage usage, playback requests, and other platform activity for:

• Subscription enforcement
• Fair usage policies
• Overage calculations
• Billing and invoicing

Usage calculations are generated based on system logs and provider interactions. Minor discrepancies may occur due to delayed provider reporting, retries, synchronization timing, caching, or third-party API inconsistencies.

5. Sharing of Information

We may share information:

• With third-party integration providers necessary to deliver Services
• With cloud hosting and infrastructure providers
• With payment processors
• With analytics and monitoring vendors
• When required by law, regulation, or legal process
• During mergers, acquisitions, or business restructuring

We do not sell personal information to third parties.

6. Data Retention

We retain information for as long as necessary to:

• Provide Services
• Maintain operational records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Historical route playback, logs, telemetry events, and integration data may be retained for varying durations depending on your subscription plan, provider limitations, and operational requirements.

7. Security

We implement commercially reasonable administrative, technical, and organizational safeguards to protect data.

However:

• No internet-based service is completely secure.
• We cannot guarantee absolute security of transmitted or stored information.
• Users are responsible for maintaining credential confidentiality and securing their own systems.

8. International Data Processing

Your information may be processed and stored in data centers located in multiple jurisdictions depending on infrastructure providers and integrations.

By using the Services, you consent to such transfers and processing.

9. Your Responsibilities

You are responsible for:

• Ensuring you have lawful rights to share fleet, driver, or operational data with Skyrato
• Obtaining required employee or driver consents where applicable
• Maintaining proper access controls within your organization
• Reviewing provider-specific privacy practices

10. Third-Party Services

The platform may contain integrations, links, or services operated by third parties. Skyrato is not responsible for:

• Third-party privacy practices
• External APIs
• Provider uptime or accuracy
• Data handling outside Skyrato systems

Use of third-party services is subject to their own terms and privacy policies.

11. Children's Privacy

Skyrato Services are intended for business and commercial use and are not directed toward children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of the Services after updates constitutes acceptance of the revised policy.

13. Contact Us

For privacy-related inquiries, support requests, or legal concerns, contact:

Email: support@skyrato.com

14. Compliance & Limitation of Liability

To the maximum extent permitted by law:

• Skyrato is not liable for inaccuracies originating from third-party providers.
• Users acknowledge that fleet, GPS, telemetry, and route data may contain delays or inconsistencies.
• Users should independently validate critical operational decisions where required.

Use of the platform is at your own discretion and risk.